Return Window

Please email us at theotromens@gmail.com within 14 days of receiving your order, including your name, order number, and reason for return.

Our Mistake

If you receive a damaged item or an incorrect order, we’ll provide a replacement at no extra cost.

Size Exchanges

If you purchased the wrong size, we offer a one-time free size exchange to ensure you get the perfect fit.

Other Returns

For other reasons you are unhappy with your purchase, we may issue a refund, but please note that delivery fees are non-refundable.

Condition of Returns

Items must be returned in their original condition, unworn, unwashed, with all tags attached. Returns must be shipped back within the 14-day period using a reliable courier service with tracking.

Refund & Exchange Process

Once we receive and inspect your return, we’ll issue refunds or process your exchange, depending on the case.

Return Shipping Costs

Customers are responsible for return shipping costs, except in cases of damaged items or one-time size exchanges. In such cases, we will cover the return shipping.

Exclusions

Returns and exchanges will not be accepted after the 14-day return period.

Return Process

Contact us at theotromens@outlook.com, and we will provide the return address. Please send your return using a reliable carrier with tracking.

Refund Process

Once we receive and inspect the returned item, your refund will be processed to your original payment method. Refunds typically take 7–10 business days to reflect, depending on your payment provider.